Expert Device Support and Repair Plans for Your Motorola Radios
In mission-critical and high-demand industries, ensuring continuous communication and minimizing device downtime are non-negotiable. Motorola Solutions’ Service from the Start (SFS) program is designed to offer enhanced protection and support for your communication devices. With tailored service packages, SFS ensures your investment is safeguarded, enabling your operations to run seamlessly.
This program covers Professional and Commercial Radio (PCR) devices, such as MOTOTRBO™ and business radios (licensed and unlicensed), and ASTRO® devices, including APX radios, delivering robust and scalable solutions for diverse operational environments.
Comprehensive Support Tailored to Your Needs
Service from the Start provides a suite of service plans, offering varying levels of coverage to meet the needs of different industries. Customers can choose from three tiers: Lite, Essential, and Comprehensive.
Lite Package
- Coverage: Normal wear and tear.
- Repair Turnaround: 5 business days.
- Support: Technical assistance available during business hours (8×5).
- Best For: Organizations seeking essential coverage to reduce device downtime.
Essential Package
- Coverage: Adds enhanced support for operational continuity.
- Repair Turnaround: Faster than the Lite package for more urgent needs.
- Support: Extended support availability for complex queries.
- Best For: Teams needing advanced assistance to manage critical communication devices.
Comprehensive Package
- Coverage: Protection against accidental damage, including liquid, chemical, and physical damage.
- Repair Turnaround: 3 business days.
- Support: 24/7/365 technical support for round-the-clock assistance.
- Best For: Organizations in rugged environments or those with mission-critical needs where device reliability is paramount.
Enhanced Features and Benefits
Comprehensive Device Protection
Service from the Start goes beyond standard warranties, covering issues like:
- Cracked screens.
- Damaged housings.
- Water ingress.
- Accidental damage during normal use.
Reduced Total Cost of Ownership (TCO)
With SFS, unexpected repair costs are virtually eliminated. Organizations can budget for maintenance upfront, providing predictable and lower long-term costs.
Minimizing Downtime
Quick repair turnaround times ensure devices are back in service faster, reducing operational disruptions.
Expert Repairs and Diagnostics
All repairs are conducted by Motorola-certified technicians using state-of-the-art diagnostics and tools. Facilities adhere to ISO9001 and TL9000 standards for consistent, high-quality service.
Integrated Technical Support
SFS provides priority access to Motorola’s technical experts, who can quickly diagnose and resolve issues, ensuring uninterrupted communication for your teams.
Focused Support for PCR and ASTRO Devices
PCR Devices (MOTOTRBO and Business Radios)
SFS supports PCR devices, including Motorola’s robust line of MOTOTRBO two-way radios and business radios. These devices are essential for industries such as transportation, construction, retail, and hospitality.
Key Features of PCR Support:
- Coverage for both licensed and unlicensed radios.
- Comprehensive repair options for accidental damage and wear and tear.
- Scalable plans to fit the unique needs of small and large organizations alike.
ASTRO Devices (APX Radios) (H3)
SFS also supports Motorola’s APX series of radios, designed for mission-critical operations in public safety and government sectors.
Key Features of ASTRO Support:
- 24/7 technical support in the Comprehensive plan to ensure constant operational readiness.
- Enhanced coverage for wear and tear and accidental damage.
- Faster repair times to minimize disruption in emergency scenarios.
Why Choose Service from the Start?
Unmatched Expertise
Motorola Solutions is the original equipment manufacturer for your devices, meaning no one is better equipped to service, troubleshoot, and repair your radios.
Proactive Maintenance
By incorporating proactive service plans, SFS helps organizations avoid costly downtime and unexpected repair expenses.
Flexible Purchase Options
SFS can be added when purchasing new devices or within three months of acquisition, giving organizations flexibility in adopting the program.
Real-World Applications
Public Safety and Emergency Response
For police, fire, and EMS teams, ASTRO radios supported by SFS ensure critical communications remain operational in emergencies. Quick repair turnarounds and 24/7 support minimize interruptions when every second counts.
Transportation and Logistics
MOTOTRBO radios supported by SFS enable smooth communication across depots, vehicles, and dispatch centers. Comprehensive coverage reduces the impact of accidental damage, ensuring reliable operations.
Hospitality and Retail
SFS provides peace of mind with cost-effective repair plans and extended device lifespans for businesses relying on two-way radios for customer service and operations.
How to Order Service from the Start
Service from the Start can be purchased:
- At Point of Sale: Add SFS to your device order for seamless integration.
- Post-Purchase: Purchase within three months of your device acquisition for eligible products.
For detailed information or to add Service from the Start to your devices, contact your Motorola Solutions account manager or your trusted MCA representative.
Why Partner with MCA for Service from the Start?
As a Motorola Solutions channel partner, MCA delivers tailored communication solutions and unparalleled customer support. Our team ensures that your Service from the Start plan aligns with your operational needs, giving you the confidence to focus on what matters most.
Get Started Today
Invest in your communication infrastructure with Service from the Start. Protect your radios, reduce downtime, and ensure operational continuity with Motorola’s trusted service plans.
Contact MCA today to learn more about Service from the Start and how we can help you maximize the value of your Motorola devices. Let us safeguard your operations, one connection at a time.
About MCA
MCA is one of the largest and most trusted technology integrators in the United States, offering world-class voice, data, and security solutions that enhance the quality, safety, and productivity of customers, operations, and lives
More than 65,000 customers trust MCA to provide carefully researched solutions for a safe, secure, and more efficient workplace. As your trusted advisor, we reduce the time and effort needed to research, install, and maintain the right solutions to make your workplace better.
Our team of certified professionals across the United States delivers a full suite of reliable technologies with a service-first approach. The MCA advantage is our extensive service portfolio to support the solution lifecycle from start to finish.
