Motorola Solutions VESTA 9-1-1 Provides Superior Information Gathering and Distribution
For over a decade, Motorola Solution’s VESTA 9-1-1 call handling system has been helping dispatchers/telecommunicators save lives by allowing them to gather and disseminate information as quickly as possible.
In fact, Public Service Answering Points (PSAP) in two-thirds of the United States’ most populous cities rely on VESTA 9-1-1 to handle over 60% of the nation’s 9-1-1 calls and provide their dispatch teams with the fast, efficient, and pinpoint-accurate tools they need to do their jobs.
The reason so many PSAPs rely on VESTA 9-1-1 is that it provides them with a wide range of features that allow them to handle incoming calls with confidence and relay accurate and reliable information to first responders in the field.
To maintain the maximum efficiency for up to 2,000 agents, VESTA 9-1-1 includes several helpful features, such as Enhanced Auto Attendant functionality, System Health Monitoring, and Automatic Abandoned Callback.
Additionally, other valuable features include:
- optional VESTA® 9-1-1 Heads-up Display which displays call taker status and overall system status,
- Local Survivability which helps remote PSAPs continue to take calls even if the the connection to the host PSAP is lost,
- Direct PSAP Interconnect which enables multiple consoles at different PSAPs to interact via transfer or conference call,
- Multi-agency support for up to 100 agencies,
- an Abandoned Call Queue,
- Configurable audible alerts,
- Enhanced IP phone, and
- Enhanced Instant Recall Recorder (IRR).
With VESTA 9-1-1, dispatchers are able to improve the speed and accuracy of locating callers’ positions, ultimately saving more lives. The VESTA 9-1-1 user experience includes a detailed interface for managing incidents that goes beyond jurisdictional lines, making it easier to locate wireless callers on ArcGIS online maps.
The platform also includes interactive tools that can measure area and distance using address and search tools, bringing GIS data to the forefront of decision-making and speeding up response times.
Dispatchers are also able to provide first responders with reliable, up-to-date information on wireless callers by better tracking their movements and displaying a confidence zone of their locations. The solution utilizes new and powerful Esri technology, providing a future-proof solution and smart investment.
Access undeniable data to enhance the efficiency of your center. VESTA 9-1-1 enables advanced search and filtering for incident reconstruction and includes an Integrated Scenario Management System. It also offers an optional business intelligence solution for customized data views.
VESTA 9-1-1 also provides KPIs tailored to the emergency call center and a real-time event list that automatically associates events with related detailed information. The platform is easy to access and maintain, with a highly secure, browser-based application and best-in-class software.
Moreover, the system displays critical PSAP Information on the VESTA Analytics Dashboard, which allows for trend analysis of call count, call answer times, average wait time, and agent availability.
VESTA 9-1-1’s Network and Security Operations Center provides a comprehensive suite of offerings, including proactive monitoring of key systems to mitigate risks, virus protection that automatically optimizes system security, patch management, software compliance and system security at all times, and disaster recovery with automatic data saves and real-time snapshots of all remotely monitored systems to a separate backup system.
The integrated Text-to-9-1-1 solution helps minimize change, reduce disruption, and simplify learning. Users can seamlessly switch between active voice and SMS sessions. It supports pre-configured messages and routes SMS calls via the Policy-based Routing Function (PRF).
The platform integrates with VESTA Analytics and VESTA Map Local, enabling the location display of SMS calls. It also offers configurable waiting times and the ability to manage up to 10 active text sessions
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