As a solution provider of wireless communication technologies, MCA leverages its expertise to optimize the best solution, deploying it on time and on budget while ensuring it performs as specified.
MCA consulting, engineering, and design services identify your company’s goal on a particular project or the implementation of a long-term initiative.
MCA’s team of engineers and designers work hand-in-hand to create detailed site plans.
Whether your organization plans to overhaul your existing communications equipment or you are considering a specific security project, MCA’s project managers possess the knowledge to manage and implement change.
MCA has a comprehensive process, with numerous checks and testing, to ensure that your integrated security, radio, and/or data management system, runs efficiently and securely.
MCA knows that consulting, design, and implementation are only part of the process.
In modern-day security, there are no second chances. Fortify your facility with our enterprise-level monitoring service paired with a rigorously tested installation from MCA.
We know when a system vulnerability arises and remedy it before it becomes an issue. That’s the peace of mind you receive with MCA.
Our SecurePlan Client Support Center (CSC) replies and solves problems quickly, so your security devices operate smoothly from day to day. With your SecurePlan, you gain priority dispatch with our guaranteed same-day response. If anything comes up, from a tune-up request to a system error, call us by noon, and a technician will call back within the same business day.
Need even quicker responses? Upgrade to SecurePlan24, and enjoy the ultimate peace of mind. You gain 24/7 support and four-hour response windows.
This is one of the ways we live out our values: honor, integrity, and service. If you need assistance during regular business hours, you will not pay labor and travel costs, period. In the event that you require an expert technician on site, submit a service request. These requests are included in your SecurePlan with no hidden fees, ever.
We are constantly on the lookout for your system’s health, and we pride ourselves on your uninterrupted security. When a risk arises, our CSC often solves the issue remotely. If our team or yours identifies a repair for the manufacturer, we provide coverage in the interim. At no additional cost to you, we will swiftly install loaner equipment or a replacement.
MCA has built its reputation as a leading provider in Texas over the last three decades. With more than 6,000 systems installed since 1983, MCA has helped thousands of clients reduce internal and external loss, legal liability, and employee liability while increasing productivity, safety, compliance, customer satisfaction, and profits.
Through continuous system monitoring, support, and a watchful eye, our client engagements expand into trusted long-term relationships.
If you only require remote support, our Limited plan is a great fit. Enjoy same-day remote service & more.
This classic package includes hands-on strategy and on-site support from our proven experts.
With our most complete package, you equip your facility with 24/7 support and four-hour response windows.
| SYSTEM HEALTH MONITORING* |
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MCA Standard Warranty |
|---|---|---|---|---|
| System Health Monitoring* | N/A | |||
| Client notification of detected system issues | N/A | |||
| Predictive failure alerts on core components | N/A | |||
| Proactive resolution of detected system issues | N/A | |||
| REMOTE SUPPORT | ||||
| Remote diagnostics and issue remediation | N/A | |||
| On-demand Remote Support Session | N/A | |||
| Customer Help Desk | N/A | |||
| Coordination of On-site Repair | N/A | |||
| Same Day Remote Service | N/A | |||
| Remote Delivered Annual Function Test | N/A | N/A | ||
| ON-SITE SUPPORT | ||||
| Warranty Device Replacement | N/A | 1yr | ||
| Out of Warranty Device Repairs/Replacement | N/A | N/A | ||
| Guaranteed Same Day Response | N/A | N/A | ||
| Free Loaner Equipment | N/A | N/A | ||
| Technician Travel Included | N/A | 1yr | ||
| Annual System Inspection, Cleaning & Testing | N/A | N/A | ||
| Annual System Inspection, Cleaning & Testing | ** | N/A | ||
| Discount on Labor for Billable Service Work | 10% | 10% | N/A | N/A |
| On-site Customer Training Session | N/A | N/A | ||
| 24x7 Service Included | N/A | N/A | ||
| ADMINISTRATIVE | ||||
| Maintenance of System Records | N/A | |||
| Software License Management | N/A | |||
| Annual Technical Planning Session | N/A | N/A |
*System Health Monitoring Requires access to Internet for outbound traffic
**Annual System Software Upgrades for SecurePlan Limited are remote only
We are one of the most trusted Motorola partners in the US offering world class voice, data, and security solutions.
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