SYSTEM HEALTH MONITORING* |
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MCA Standard Warranty |
System Health Monitoring* |
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N/A |
Client notification of detected system issues |
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N/A |
Predictive failure alerts on core components |
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N/A |
Proactive resolution of detected system issues |
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N/A |
REMOTE SUPPORT |
Remote diagnostics and issue remediation |
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N/A |
On-demand Remote Support Session |
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N/A |
Customer Help Desk |
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N/A |
Coordination of On-site Repair |
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N/A |
Same Day Remote Service |
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N/A |
Remote Delivered Annual Function Test |
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N/A |
N/A |
ON-SITE SUPPORT |
Warranty Device Replacement |
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N/A |
1yr |
Out of Warranty Device Repairs/Replacement |
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N/A |
N/A |
Guaranteed Same Day Response |
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N/A |
N/A |
Free Loaner Equipment |
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N/A |
N/A |
Technician Travel Included |
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N/A |
1yr |
Annual System Inspection, Cleaning & Testing |
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N/A |
N/A |
Annual System Inspection, Cleaning & Testing |
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** |
N/A |
Discount on Labor for Billable Service Work |
10% |
10% |
N/A |
N/A |
On-site Customer Training Session |
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N/A |
N/A |
24x7 Service Included |
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N/A |
N/A |
ADMINISTRATIVE |
Maintenance of System Records |
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N/A |
Software License Management |
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N/A |
Annual Technical Planning Session |
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N/A |
N/A |