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SecurePlan™

In modern-day security, there are no second chances. From thwarting cyberattacks to identifying at-risk devices, our team monitors your security system vigilantly. Fortify your facility with our enterprise-level monitoring service paired with a rigorously tested installation from MCA.

We know when a system vulnerability arises and remedy it before it becomes an issue. That’s the peace of mind you receive with MCA.

The SecurePlan Advantage

  • No surprise expenses
  • Money saved over time
  • Preventative maintenance
  • Priority service and support
  • No unknown failures or downtime
  • Same-day response
  • Nationwide coverage

Proactive Protection From Experts

Our SecurePlan Client Support Center (CSC) replies and solves problems quickly, so your security devices operate smoothly from day to day. With your SecurePlan, you gain priority dispatch with our guaranteed same-day response. If anything comes up, from a tune-up request to a system error, call us by noon, and a technician will call back within the same business day.

Need even quicker responses? Upgrade to SecurePlan24, and enjoy the ultimate peace of mind. You gain 24/7 support and four-hour response windows.

Transparent pricing

This is one of the ways we live out our values: honor, integrity, and service. If you need assistance during regular business hours, you will not pay labor and travel costs, period. In the event that you require an expert technician on site, submit a service request. These requests are included in your SecurePlan with no hidden fees, ever.

Comprehensive Security, Day In & Day Out

We are constantly on the lookout for your system’s health, and we pride ourselves on your uninterrupted security. When a risk arises, our CSC often solves the issue remotely. If our team or yours identifies a repair for the manufacturer, we provide coverage in the interim. At no additional cost to you, we will swiftly install loaner equipment or a replacement.

Round Table Process

MCA has built its reputation as a leading provider in Texas over the last three decades. With more than 6,000 systems installed since 1983, MCA has helped thousands of clients reduce internal and external loss, legal liability, and employee liability while increasing productivity, safety, compliance, customer satisfaction, and profits.

Through continuous system monitoring, support, and a watchful eye, our client engagements expand into trusted long-term relationships.

Designed to Match Your Needs

If you only require remote support, our Limited plan is a great fit. Enjoy same-day remote service & more.

This classic package includes hands-on strategy and on-site support from our proven experts.

With our most complete package, you equip your facility with 24/7 support and four-hour response windows.

System Health Monitoring* Standard Warranty
Sentry™ System Health Monitoring Appliance
System Health Monitoring
Client notification of detected system issues
Predictive failure alerts on core components
Proactive resolution of detected system issues
Remote Support
Remote diagnostics and issue remediation
On-demand Remote Support Session
Customer Help Desk
Coordination of On-site Repair
Same Day Remote Service
Remote Delivered Annual Function Test
Onsite Support
Warranty Device Replacement 1 year
Out of Warranty Device Repairs/Replacement
Guaranteed Same Day Response
Free Loaner Equipment
Technician Travel Included 1 year
Annual System Inspection, Cleaning & Testing
Annual System Software Upgrades (including Labor)
Discount on Labor for Billable Service Work 10% 10%
On-site Customer Training Session
24x7 Service Included
24x7 Service Included
Administrative
Maintenance of System Records
Software License Management
Annual Technical Planning Session

Ready to start implementing
SecurePlan™ for your business?

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