Introducing SVX and Assist from Motorola Solutions

A New Era of Converged Voice, Video, and AI Now Available from MCA

MCA is proud to participate in the launch of two transformative public safety technologies now available to our law enforcement and first responder customers: the SVX, a next-generation video remote speaker microphone, and Assist, Motorola Solutions’ human-centric AI engine. Together, these innovations redefine mission-critical communications by merging voice, video, and artificial intelligence into a single, unified solution.

As a trusted Motorola Solutions channel partner, MCA is now offering this groundbreaking technology to public safety agencies seeking to streamline their gear, enhance field communications, accelerate incident reporting, and improve evidentiary integrity—all without compromising performance, reliability, or officer safety.

But SVX goes beyond hardware integration. We understand that technology should be a force multiplier, not a source of stress. That’s why SVX not only consolidates devices but also revolutionizes workflows. From deployment to evidence handling, SVX simplifies equipment management, reduces training demands, and optimizes budgets. The result? Your team gets twice the results with half the resources.

SVX replaces separate radios, cameras, and microphones with one powerful device, enabling law enforcement to focus on the mission at hand—not the technology. This next-generation solution ensures better performance, streamlined operations, and lower tech clutter, making life on the front line safer and more effective.

Why Assist Stands Out

Unlike poorly implemented AI that distracts users or complicates workflows, Assist is engineered to empower public safety personnel. It accelerates routine tasks, reduces busywork, and offers insights—but always keeps the user in control. By leveraging voice, video, and data from across your agency, Assist provides faster, more accurate responses while ensuring critical decisions remain in the hands of the operator.

Key Capabilities of Assist

Assist’s features are designed to address high-pressure scenarios and streamline public safety processes, all with a focus on efficiency and accuracy:

• Automated License Plate Lookups: Gain situational context with simplified, automatic plate checks linked directly to radio traffic.
• Keyword Recognition: Detect phrases like “shots fired” to instantly alert command and nearby units.
• Step-by-Step Guidance: Get procedural support during critical incidents, such as medical emergencies, to reduce errors.
• Real-Time 911 Transcription: View live call transcription and translation with key details highlighted, reducing cognitive load for telecommunicators.
• AI-Enabled Report Drafting: Build comprehensive incident narratives using data from radio transcriptions, body cam footage, and more—autofill fields or customize as needed.
• Video and Audio Redaction: Quickly redact sensitive content, including faces, license plates, or audio streams, to meet transparency and legal requirements.
• Natural Language Search: Locate vehicles by describing attributes like make, damage, or surroundings, even without a license plate.

Assist in Action

Assist is built on Motorola Solutions’ deep expertise in public safety and human-centered design, ensuring AI works where it’s needed most—helping where processes slow down or errors are likely. Here’s how Assist transforms workflows:

• Incident Creation: Self-dispatch incidents are prepared in real-time through transcribed radio traffic, awaiting dispatcher confirmation to prevent mistakes.
• Integrated Timelines: Officers can view comprehensive timelines combining all voice, video, and data sources, enabling accurate reporting on the first submission.
• ViQi Voice Assistant: Assist’s interactive AI, ViQi®, performs on-the-spot tasks like tagging video footage, running license plate checks, adjusting radios, or offering on-scene translations—all activated with simple voice commands.

Smarter Insights, Better Outcomes

Assist’s AI capabilities go beyond automation—they provide invaluable context by drawing from Motorola Solutions’ comprehensive ecosystem of voice, video, and data technologies. This shared intelligence helps spot inconsistencies and enhances situational awareness for faster, more informed responses. Examples include:

• Vehicle Intelligence: Identify vehicles using make, model, color, direction, and damages—not just license plates.
• Location Context: Telecommunicators receive suggested caller locations based on available data, retaining final decision-making authority.

Key Features & Benefits for MCA Customers

Unified Design with Built-In Intelligence

• Replace two devices with one: a combined radio speaker mic and body-worn camera.
• Record dual audio tracks (radio + ambient) seamlessly linked with video for thorough incident documentation.
• Effortlessly offload evidence using the SVX Smart Dock and manage it via CommandCentral DEMS, enhanced by Assist’s smart indexing capabilities.

AI Assistance Without the Overload

• Benefit from real-time, contextual alerts and support designed to empower, not overwhelm.
• Enhance officer reports with AI-driven fact-checking and evidence validation.
• Minimize the administrative workload, from 911 calls to case completion.

Durable Build & Swappable Battery

• Field-replaceable batteries ensure uninterrupted performance for double shifts.
• Built to withstand tough conditions with weather-resistant IP68 certification.
• Secure Bluetooth 5.3 connectivity integrates seamlessly with APX NEXT and N70 radios.

Live Streaming & Enhanced Situational Awareness

• Stream live video directly to CommandCentral Aware, improving visibility for incident commanders.
• Integrates with fixed video systems, CAD, and LPR platforms to provide a comprehensive operational view.

Simplified Fleet Management

• Reduce IT complexities with fewer accessories, chargers, and devices to manage.
• The SVX Smart Dock allows simultaneous charging and automatic evidence uploads.
• Streamline operations with remote device configuration and monitoring.

Why SVX + Assist Matter to MCA’s Customers

For agencies in public safety, law enforcement, and municipal response, the SVX and Assist ecosystem delivers quantifiable benefits that redefine efficiency and safety:

• Officer Safety & Productivity: Minimize distractions, enhance communication clarity, and provide rapid access to critical information.
• Evidence Integrity: High-definition video, dual-audio recording, and auto-tagging ensure comprehensive reporting and seamless courtroom validation.
• Optimized Workflows: Context-aware AI reduces report-writing time, identifies gaps, and supports compliance with policies and regulations.
• Operational Efficiency: Fewer devices and deeper integration into Motorola’s safety ecosystem simplify deployment while reducing hardware redundancy.
• Community Trust & Transparency: Advanced tools like accelerated video redaction, real-time transcription, and robust search functions address FOIA requests and audits with ease.

Next Steps

Whether you’re upgrading legacy radios and cameras, streamlining evidence management, or enhancing situational awareness with AI insights, SVX and Assist mark a transformative leap forward.

Contact MCA to schedule a live demo, explore integration options with your current Motorola Solutions systems, or learn how to deploy this game-changing technology in your department.

MCA: Empowering Public Safety with Technology That Protects, Serves, and Evolves.