Milestone’s Signature Software Maintenance and Support Offering
As businesses continue to invest in technology to optimize operations and enhance security, reliable, ongoing support and maintenance are crucial. Milestone Systems, a global leader in open-platform IP video management software (VMS), offers a comprehensive support and maintenance program called Milestone Care™. This program is designed to ensure that customers maximize the value of their investments, keep their systems running smoothly, and adapt to evolving technological needs.
Whether your organization requires recurring software updates or 24/7 access to expert technical support, Milestone Care provides peace of mind throughout the lifetime of your Milestone product.
Overview of Milestone Care
Milestone Care is a complete product maintenance and support program that addresses the needs of businesses of all sizes. Ensuring that your Milestone software is always up to date and supported, the Care program helps your business remain secure, efficient, and ready for future challenges. With two distinct packages – Care Plus and Care Premium – Milestone has tailored its support options to meet the varying demands of its clients.
Care Plus focuses on maintaining and upgrading your system’s software to ensure you always have the latest features and security updates.
Care Premium offers businesses critical 24/7 access to Milestone’s global technical support team. The team prioritizes urgent issues to minimize downtime.
This dual approach guarantees flexibility, allowing businesses to select the package that best suits their operational requirements and ensures long-term success.
Milestone Care Plus | Keeping Your System Updated and Secure
For businesses prioritizing up-to-date technology and securing their investment, Milestone Care Plus provides the essential tools and services to keep their systems running at peak performance. As a software maintenance service, Care Plus ensures that customers always have access to recurring product updates, which include improvements in security, efficiency, and overall functionality.
Key Benefits of Milestone Care Plus
Access to Product Updates
Milestone frequently releases updates to its XProtect® video management software, ensuring it remains compatible with the latest hardware and security protocols. These updates make the product more powerful and efficient, allowing businesses to stay ahead of potential security threats.
Full Return on Investment (ROI)
With Care Plus, customers can take advantage of a unique trade-in policy that allows them to apply the full value of their current Milestone product towards upgrading to a more advanced solution. This ensures that businesses meet their evolving needs while maintaining their initial investment.
Reduced Security Vulnerabilities
A secure system starts with an up-to-date system. Care Plus reduces the risks associated with outdated software by providing regular updates, helping businesses avoid potential security breaches, and ensuring compliance with the latest standards.
Optimized Performance
Running the latest version of XProtect ensures businesses benefit from enhanced performance features. These include improvements in video storage, system monitoring, alarm handling, and much more, helping businesses get the most out of their investment.
Adaptation to Future Needs
As technology evolves, so do customer demands. Care Plus allows businesses to scale and adapt their system to meet future requirements without needing a complete overhaul. The product and version comparison tools help companies to identify the right time to upgrade their solutions.
With these benefits, Care Plus provides a seamless experience for businesses that want to ensure the longevity and reliability of their Milestone system.
Milestone Care Premium | 24/7 Access to Expert Technical Support
For organizations requiring business-critical installations and cannot afford system downtime, Milestone Care Premium offers round-the-clock access to Milestone’s global support team. This package provides prioritized, direct support, ensuring that even the most complex issues are resolved quickly and efficiently.
Key Benefits of Milestone Care Premium
24/7 Access to Milestone’s Support Team
Care Premium provides customers with direct access to Milestone experts when immediate support is needed. This access is crucial for organizations operating outside regular business hours or with critical surveillance operations that cannot wait until the next business day.
Service Level Agreement (SLA)
Care Premium includes a SLA with committed response times, assuring customers that their issue will be addressed promptly. Critical issues receive a response within one hour, ensuring rapid resolution to minimize system downtime.
Support in Multiple Languages
Care Premium offers global organizations support in multiple languages based on availability. This helps ensure that businesses from various regions can access the support they need without language barriers slowing down the process.
Tailored Support for Complex Systems
Care Premium is particularly valuable for businesses with complex and large-scale installations. With personalized support and access to Milestone’s top-tier experts, companies can ensure their systems remain operational and secure, regardless of scale.
Reduced System Downtime
With prioritized support, businesses can significantly reduce system downtime, minimizing potential financial losses and operational disruptions. For example, in a customer success story, one of the Premier League football clubs noted that Care Premium provided them the comfort of knowing their system was fully supported 24/7/365. Without this support, any downtime in their surveillance system could result in event cancellations, making the reliability provided by Care Premium invaluable.
The Importance of Recurring Product Updates
One of Milestone Care’s standout features is its commitment to keeping systems up to date with the latest innovations and security improvements. With technology constantly evolving, businesses mustn’t fall behind. Milestone ensures that Care Plus customers have instant access to the latest updates, including security patches, new features, and improved performance capabilities.
Keeping Systems at Peak Performance
Updates allow businesses to keep their systems running optimally. New updates are often built to improve video processing, reduce hardware strain, and optimize storage capabilities, all of which contribute to a more effective surveillance system.
Secure Technology Fit Over Time
As new technologies emerge, they may introduce new vulnerabilities or incompatibilities with older systems. Care Plus ensures that your system remains compatible with the latest hardware and software, allowing you to take full advantage of innovations.
Reducing Security Vulnerabilities
Running outdated software can lead to increased security vulnerabilities. Cyber threats constantly evolve, and businesses may expose themselves to unnecessary risks without regular updates. Care Plus ensures your system is patched against the latest threats, helping you maintain a secure infrastructure.
Why Milestone Care Matters
In an age of rapidly evolving technology, maintaining a secure, up-to-date, and reliable video management system is essential for businesses of all sizes. Milestone Care delivers a complete software maintenance and support solution, offering businesses the flexibility to choose the package that best fits their operational needs. Whether through the recurring updates and security patches of Care Plus or the 24/7 direct support provided by Care Premium, Milestone Care ensures that your business is equipped to handle future challenges while maximizing the value of your investment.
Investing in Milestone Care isn’t just about maintaining your current system – it’s about future-proofing your business. By ensuring access to the latest innovations and expert support, Milestone Care allows you to focus on what matters most – running your business smoothly and securely.
About MCA
MCA is one of the largest and most trusted integrators in the United States, offering world-class voice, data, and security solutions that enhance the quality, safety, and productivity of customers, operations, and lives. More than 65,000 customers trust MCA to provide carefully researched solutions for a safe, secure, and more efficient workplace. As your trusted advisor, we reduce the time and effort needed to research, install, and maintain the right solutions to make your workplace better.
Our team of certified professionals across the United States delivers a full suite of reliable technologies with a service-first approach. The MCA advantage is our extensive service portfolio to support the solution lifecycle from start to finish.
