Unified Access to Security Center – Anywhere, Anytime
Security operations today demand flexibility, speed, and efficiency. Teams can no longer afford to rely solely on fixed workstations or delay critical actions until they return to a desk. Genetec Web and Genetec Mobile revolutionize how organizations manage security by extending the power of the Genetec™ Security Center to devices you already use – whether it’s a browser or smartphone. These platforms empower professionals to monitor, manage, and respond to security incidents from virtually anywhere, ensuring continuous and coordinated operations.
By delivering secure, role-based access to video surveillance, access control, license plate recognition (LPR), and incident management features on the go, Genetec Web and Genetec Mobile enable faster decision-making and seamless collaboration, regardless of location.
What Are Genetec Web and Genetec Mobile?
Genetec Web and Genetec Mobile are secure, remote-access tools that extend the capabilities of Genetec Security Center to browsers and mobile devices, allowing operators to monitor, manage, and respond to incidents from anywhere.
Genetec Mobile
Genetec Mobile, a dedicated app for Android and iOS devices, delivers a unified mobile experience that gives on-the-go access to the core functionalities of Security Center. Field operators and administrators can view live video, control access points, monitor alarms, and communicate effectively – all from the palm of their hand.
Genetec Web
Genetec Web is a lightweight, web-based interface that eliminates the need for complex software installations. Accessible through browsers like Google Chrome, Microsoft Edge, Safari, or Firefox, it offers authorized users the ability to monitor video feeds, manage access control, respond to alarms, and handle incidents remotely.
Together, these solutions provide unparalleled flexibility, extending Genetec Security Center’s operational capabilities to smartphones, tablets, and browsers, while adhering to strict access controls and security protocols.
Key Features of Genetec Web
Genetec Web is a browser-based interface that provides operators with access to surveillance video, access control, alarms, and incident management without requiring full client software installation.
Map-Based Monitoring and Navigation
Genetec Web simplifies situational awareness with map-based monitoring. Operators can view geographic maps and facility floor plans, identify security zones, and focus on key areas using intuitive filtering tools. Navigation is enhanced with mini maps and a global search feature, enabling security teams to scan large or multi-site operations quickly.
Watchlists for Critical Events
Priority events no longer get lost in the noise. Genetec Web allows operators to create watchlists that display mission-critical events in a dedicated monitoring pane. Whether you’re overseeing high-risk zones or individuals, this feature ensures you’re always informed of the most pressing incidents.
Unified Reports for Incident Investigation
Investigating events becomes seamless with unified reports. These reports enable users to filter and analyze incidents by factors like time, location, or event type. With Genetec Web, even minimal information – such as “where” and “when” – is sufficient to launch a detailed investigation.
Integrated Incident Management
With direct integration into Genetec Mission Control™, users can trigger incidents, take ownership, and execute standard operating procedures (SOPs) from virtually anywhere. This ensures consistent incident response and faster resolution, even when operators are away from their workstations.
Browser Compatibility
Genetec Web streamlines the installation process by being compatible with popular browsers, including Chrome, Edge, Safari, and Firefox. This enables instantaneous deployment and ensures accessibility from virtually any modern device.
Key Features of Genetec Mobile
Genetec Mobile is an app for Android and iOS that provides field operators with on-the-go access to video monitoring, access control, incident ownership, and collaboration features.
Unified Access on the Go
Genetec Mobile combines multiple security tools into a single, user-friendly app. Whether it’s video surveillance, access control, LPR, or communications, users can connect to critical elements of Security Center, including Omnicast™, Synergis™, AutoVu™, Sipelia™, and more.
Live Monitoring and System Control
Operators no longer need to return to the control room to monitor footage or adjust settings. Genetec Mobile enables live and playback video viewing, PTZ camera controls, door locking and unlocking, and arming/disarming intrusion zones – all in real-time and from the convenience of a mobile device.
Enhanced Collaborative Tools
Collaboration between field operators and command staff is seamless with Genetec Mobile. Operators can stream live video from their smartphones to the Security Desk, enabling headquarters to see events as they unfold. They can also communicate via in-app messaging or make Sipelia calls for coordinated responses.
Map-Based Operations
A map-based interface, combined with real-time geo-location of field personnel, makes security management intuitive. Security teams can locate nearby operators or security assets, facilitating faster, more strategic decision-making.
Incident Ownership and Field Capture
Field personnel can take immediate ownership of active incidents using the app. They can also collect evidence – capturing photos or videos with integrated GPS metadata – and upload it directly into Security Center to support subsequent investigations.
Robust Security
Genetec Mobile is built with industry-leading security measures, including biometric authentication, passive authentication protocols, and compatibility with mobile device management (MDM) solutions such as VMware Workspace ONE and Microsoft Intune. Advanced security warnings also ensure that devices running outdated operating systems are flagged to reduce vulnerabilities.
Comparison: Genetec Web vs. Genetec Mobile
Genetec Web
Designed for remote monitoring and management via a browser, ideal for operators working off-site or at home.
Genetec Mobile
Designed for field personnel with a smartphone, enabling live video capture, incident ownership, and two-way collaboration on the move.
Key Takeaway
Genetec Web enhances desktop accessibility, while Genetec Mobile empowers mobile-first field response. Together, they deliver full operational flexibility.
Benefits of Genetec Web and Genetec Mobile
- Accelerated Decision-Making: With instant access to real-time data and tools, stakeholders can make faster, more informed decisions, reducing delays during critical incidents.
- Operational Agility: Both platforms enable key stakeholders to contribute effectively, whether they’re in the field, at home, or traveling. The flexibility to operate beyond fixed infrastructure significantly boosts productivity.
- Streamlined Collaboration: By bridging on-site field operations with command staff, Genetec Mobile and Web enhance communication, data sharing, and team coordination, promoting unified situational awareness.
- Customized Access and Security: Role-based access ensures users only see and manage the tools and data appropriate to their responsibilities. This minimizes risk and ensures system integrity.
- Cost Efficiency: By enabling secure system access without requiring additional hardware or full client software setups, organizations save on IT infrastructure and reduce the need for specialized operator workstations.
Use Cases Across Industries
- Public Safety: City surveillance teams can utilize Genetec Mobile to monitor public spaces in real-time and respond to incidents while maintaining direct communication with central command.
- Transportation: Terminals, depots, and transit networks often span large areas. Genetec Web enables operators to remotely monitor key areas, while field staff utilize Genetec Mobile to address on-site issues.
- Corporate Security: Executives and investigators gain flexibility with remote access to video surveillance and incident management tools, ensuring the safety of personnel and facilities, even during travel or major events.
- Education: Universities and schools can effectively oversee multi-building campuses with access to both platforms, ensuring the safety of students and staff across large areas.
- Healthcare: With Genetec Mobile, mobile patrol teams can monitor sensitive areas, respond to emergencies, and capture on-the-ground evidence without having to report back to a centralized security station.
Deployment and Compatibility
The Genetec Web App is accessible from any supported browser with no installation required, providing instant deployment across organizations. Genetec Mobile is available for free download on the Google Play Store and Apple App Store. Both platforms require Genetec Security Center version 5.8 or higher, along with appropriate licensing to unlock their full potential.
They integrate seamlessly into the Genetec ecosystem, including:
- Omnicast™ for video surveillance
- Synergis™ for access control
- AutoVu™ for license plate recognition
- Mission Control™ for incident management
- Sipelia™ for communications
Transform Your Security Operations
Genetec Web and Genetec Mobile redefine how security professionals respond to threats and manage operations, providing unparalleled flexibility, real-time connectivity, and streamlined collaboration. Whether you’re monitoring activities from a remote office or actively responding in the field, these tools offer unmatched operational advantages that keep your team mission-ready.
To learn how these solutions can transform your security efforts, contact MCA today – your partner in security solutions.
Frequently Asked Questions
Genetec Web is a browser-based interface for remote system monitoring and management, while Genetec Mobile is an app designed for field operators to capture live video, manage incidents, and access Security Center tools on the go.
Genetec Web is compatible with Chrome, Edge, Safari, and Firefox browsers, making it accessible on most modern desktops, laptops, and tablets.
Yes. Field operators can stream live video directly from their smartphones to Security Desk, enabling real-time collaboration with command staff.
Both platforms use role-based access, encryption, and advanced authentication protocols. Genetec Mobile also supports biometric login and integrates with mobile device management (MDM) tools like VMware Workspace ONE and Microsoft Intune.
Public safety, transportation, healthcare, education, and corporate security teams all benefit from the flexibility, real-time monitoring, and collaborative tools these platforms provide.
About MCA
MCA is one of the largest and most trusted technology integrators in the United States, offering world-class voice, data, and security solutions that enhance the quality, safety, and productivity of customers, operations, and lives.
More than 65,000 customers trust MCA to provide carefully researched solutions for a safe, secure, and more efficient workplace. As your trusted advisor, we reduce the time and effort needed to research, install, and maintain the right solutions to make your workplace better.
Our team of certified professionals across the United States delivers a full suite of reliable technologies with a service-first approach. The MCA advantage is our extensive service portfolio to support the solution lifecycle from start to finish.
