Ensuring Long-Term Reliability, Security, and Performance for Mission-Critical Dispatch Operations
A dispatch communication system is more than equipment – it’s the heart of your organization’s ability to protect people, assets, and communities. Your Avtec Scout console is built for mission-critical reliability, but like any enterprise system, it must be proactively supported, secured, and maintained to perform at its peak over time.
That’s why MCA provides an integrated suite of post-warranty support programs – ScoutCare, ScoutCare Plus, and Avtec Protect – each designed to extend system life, harden security, streamline operations, and reduce risk. Together, they form a unified strategy that keeps your dispatch system resilient, up-to-date, and ready for the unpredictable moments your teams face daily.
What Is ScoutCare?
ScoutCare is Avtec’s foundation post-warranty maintenance and support program. It delivers continuous software upgrades, 24/7 technical support, training resources, and security enhancements to maximize system uptime and longevity.
What is ScoutCare?
ScoutCare™, Avtec’s licensed, post-warranty maintenance and support program, is designed to protect and enhance your Avtec Scout system, ensuring your critical communication technology operates at peak performance with maximum reliability. By enrolling in ScoutCare, you receive 24/7/365 U.S.-based technical support for swift incident resolution and continual software upgrades to keep your system current with the latest releases, security patches, and feature enhancements. The program also empowers your team with two annual training seats, available online or at our Lexington, SC, solution center, to maximize their proficiency with the Scout system. With this subscription-based program, you can control maintenance costs through predictable budgeting, allowing you to plan in advance and extend the life of your technology investment.
Key Terms You Should Know
Why Maintaining Your Avtec Scout System Is Mission Critical
A dispatch system is only as strong as the support structure behind it. While Avtec Scout consoles are engineered for long lifecycles, the software, hardware, and cybersecurity standards that surround them evolve every month. Without a structured maintenance plan, agencies face:
- Increased downtime risk
- Higher cybersecurity exposure
- Delayed access to new features
- Unpredictable repair and replacement costs
- Reduced system reliability for dispatchers
ScoutCare, ScoutCare Plus, and Avtec Protect ensure your dispatch operations remain fully supported, fully secure, and fully optimized – year after year.
Elevate Performance with ScoutCare
More than 80% of Avtec customers rely on ScoutCare as their core support subscription – and for good reason. It provides the essential coverage needed to keep dispatch centers operational and resilient.
Key Benefits of ScoutCare
24/7/365 U.S.-Based Technical Support
Immediate access to experts ensures incidents are resolved quickly, reducing downtime and minimizing impact to emergency response.
Continuous Software Upgrades
As technology and cyber threats evolve, ScoutCare keeps your system modern with the latest Scout releases, patches, and new integrations.
Enhanced Security Posture
Constant access to security improvements helps reduce vulnerability to cyber threats targeting public safety and mission-critical networks.
Training and Knowledge Resources
Two included training seats per year plus full access to Avtec Connect – a portal of documentation, videos, and release notes.
Optional Hardware Maintenance
Add hardware coverage for repair/replacement of Avtec devices with advance replacement and fast shipping to minimize disruptions.
What Is ScoutCare Plus?
ScoutCare Plus is an upgrade-automation platform that streamlines software deployments across all consoles. It enables unattended updates, remote scheduling, and centralized management for faster, simpler maintenance.
Streamline Upgrades with ScoutCare Plus
For IT teams supporting numerous consoles across multiple sites, updates can be time-intensive and disruptive. ScoutCare Plus solves that challenge by automating the entire update cycle.
Advanced Features of ScoutCare Plus
Automated and Simplified Updates
Obtain new Scout releases via secure cloud connection and deploy them with drag-and-drop simplicity.
Remote Scheduling
Push updates to individual consoles or groups (up to 250) from anywhere, at any time.
Attended or Unattended Deployment
Dispatchers can choose when to accept the update – or administrators can run it automatically.
Centralized System Visibility
See every console’s software version at a glance, ensuring uniformity and reducing troubleshooting time.
Reduced Total Cost of Ownership
By reducing manual updates and travel time, ScoutCare Plus frees up IT resources for other mission priorities.
What Is Avtec Protect?
Avtec Protect is a cybersecurity-hardening service that applies qualified Windows OS patches, validated STIG configurations, antivirus updates, and routine backups to secure dispatch equipment.
Fortify System Security with Avtec Protect
Cyber threats are growing more sophisticated each year, and dispatch systems – often the nerve center of critical operations – must be protected proactively. Avtec Protect ensures your system is compliant, hardened, and secure.
Avtec Protect Security Enhancements
Qualified Windows OS Patches
All OS updates – feature and cumulative – are tested and validated for compatibility before deployment.
STIG Compliance
Firewalls, .NET Framework, MS Defender, and other security components receive the latest qualified STIG settings.
Routine Data Backup
Your Scout files are safeguarded to ensure rapid recovery following a cyber incident or hardware failure.
On-Site Patching (Up to 3 Visits Per Year)
Avtec specialists apply patches and reboot systems on-site for accuracy and minimal operational disruption.
Guaranteed Compatibility
Every update is validated in Avtec’s lab to ensure Scout functionality is never compromised.
Why These Programs Work Better Together
ScoutCare ensures reliability.
ScoutCare Plus ensures efficiency.
Avtec Protect ensures security.
Together, they:
- Extend system lifespan
- Reduce downtime
- Improve cybersecurity
- Simplify IT workload
- Lower total cost of ownership
- Ensure dispatchers always have fully functional tools
This triad creates the most resilient, future-ready support strategy for your Avtec Scout system.
MCA Support Across the U.S.
MCA supports Avtec Scout systems through 100+ regional Solution Centers nationwide, providing engineering, deployment, on-site service, and lifecycle system support for public safety, utilities, transportation, manufacturing, and enterprise dispatch operations.
Frequently Asked Questions
ScoutCare provides 24/7 U.S.-based support, continuous software upgrades, security patches, access to documentation, training seats, and optional hardware coverage.
ScoutCare Plus includes all ScoutCare benefits while adding automated updates, remote scheduling, unattended deployment, and centralized version visibility.
Avtec Protect applies qualified OS patches, STIG updates, backups, and on-site patching to secure dispatch computers against cyber threats.
Not always. ScoutCare is foundational.
ScoutCare Plus is ideal for organizations with limited IT staff.
Avtec Protect is essential for strong cybersecurity and compliance.
Yes – MCA delivers regional and on-site support nationwide through its 100+ Solution Centers.
About MCA
We believe every workplace should be safe, secure, and efficient. As trusted advisors, we deliver integrated communication, connectivity, and security solutions with a Service First mindset – driven by a team that cares deeply about our customers and each other.
Why MCA? At MCA, we help solve critical communication, connectivity, and security challenges with turnkey, integrated system solutions – from two-way radios and in-building wireless to video surveillance, access control, and more. MCA is built from over 50 companies with deep technical expertise and strong local roots. And we’re still growing – expanding our capabilities, our reach, and our team.
Our 100+ Solution Centers bring together sales, installation, service, and customer operations teams to deliver seamless, nationwide support. Guided by our Service First value, we don’t just connect the wires and walk away – we provide customized solutions backed by deep expertise and lifecycle support.
